Subscriptions

Masaroo’s subscription service is a convenient way to receive your truly natural skincare at a reduced price without the need to reorder each time. You choose the products and frequency, we take care of the rest.

Starting a subscription is easy! Simply choose the products you want, set the delivery frequency that suits you best and complete the checkout.

Subscribers enjoy our beautiful natural skincare products at a reduced price. It’s our way of thanking you for choosing our subscription service.

To view the date of your upcoming subscription order, log in to your account and navigate to the Subscriptions section. There, you’ll find the details of your subscription which includes the date of your next recurring order. If you have any difficulty locating this information or need further assistance, feel free to reach out to us at care@masaroo.com, and we’ll be happy to help!

Absolutely! You have the option to pause your subscription if you need a temporary break. Simply log in to your account, navigate to the Subscription section and click Suspend to pause your subscription temporarily. Your subscription will get placed on hold and you will not be charged until you reactivate your subscription. 

Reactivating your subscription is easy. Once you’re ready to resume, log in to your account and go to the Subscription section. Locate the suspended subscription and click on the Reactivate option and your subscription will be activated again, with regular shipments resuming as per your selected frequency. If you encounter any challenges or have questions during this process, our team is available at care@masaroo.com to assist you every step of the way.

Yes, you can cancel your subscription at any time without any hidden fees. Simply log in to your account, go to the Subscription section, and click on Cancel.

When you cancel your subscription, it means that you’re ending your subscription permanently. This means you will no longer receive any future shipments of our products and your subscription will be terminated.

On the other hand, suspending your subscription allows you to temporarily pause your deliveries without cancelling your subscription altogether. This means you can take a break from receiving shipments. When you want to start receiving the shipments again, just log into your account and reactivate your subscription. 

Whether you choose to cancel or suspend your subscription, you can manage these options easily through your account settings. If you have any further questions or need assistance, please don’t hesitate to reach out to us at care@masaroo.com.

No, there is no minimum commitment period. You have the flexibility to suspend, cancel or modify your subscription at any time without incurring hidden fees.

Yes, you can return or exchange products from your subscription. Please check our return policy for more details or contact our customer care for assistance.

Log in to your account and navigate to the Addresses section. From there, you can easily update your billing and shipping addresses.

Log in to your account, navigate to the Subscriptions section. Click on the Change payment button and enter the new payment details in the new window.

Subscription payments are automatically processed using the payment method you provided during signup. You will receive an email reminder before each subscription payment and a receipt after each transaction.

Our customer care team is here to help! You can reach out via email at care@masaroo.com or visit our Contact Us page for more options.